Job Description

Front Desk & Billing Specialist

Location: Davenport, Iowa
Company: R3 Roofing & Exteriors
Employment Type: Full-Time | In-Office
Schedule: Monday–Friday | 8:00 AM – 5:00 PM (1-hour lunch)
Compensation: Pay pending experience
Benefits: Eligible after 90 days of employment

About Us

At R3 Roofing & Exteriors, we are leading the charge in the commercial and residential roofing industry. As a family-owned and rapidly expanding company, we pride ourselves on our people-first approach, which has been a cornerstone of our success. Built on the values of  Loyalty, Accountability, and Community , we believe in doing the right thing—for our customers and our team.

As we continue to grow, we are seeking a  Front Desk & Billing Specialist to serve as the welcoming face and professional voice of our Davenport office while also supporting the final financial stage of each project.

This role is ideal for someone who enjoys interacting with people, staying organized, and confidently handling payment-related conversations.

What You'll Be Doing

Front Desk & Office Responsibilities

• Serve as the primary point of contact for the Davenport office
• Professionally greet and assist walk-in visitors
• Answer and direct incoming calls with clarity, warmth, and efficiency
• Place outbound calls to customers, vendors, and internal team members as needed
• Accurately document and route messages in a timely manner
• Maintain a clean, organized, and welcoming front desk environment
• Assist with scheduling coordination and internal communication
• Provide general administrative support to leadership and office staff

Billing & Collections Responsibilities

• Communicate with homeowners via inbound and outbound calls regarding final invoices and balances due
• Collect final payments on completed projects in a professional and respectful manner
• Follow up on outstanding balances and agreed-upon payment timelines
• Explain invoices clearly and resolve homeowner questions related to payment
• Coordinate with billing and project management teams to confirm job completion and amounts owed
• Create and send final invoices as needed
• Document all payment-related communication in JobNimbus
• Track payment status and escalate unresolved balances appropriately
• Maintain accurate and organized digital job and payment records
• Deliver a positive, solution-focused customer experience during the final stage of each project

What You Bring

• Strong communication and customer service skills
• Professional phone presence and confidence handling both inbound and outbound calls
• Ability to manage payment-related conversations calmly and respectfully
• Strong attention to detail and follow-through
• Coachability and willingness to learn
• Ability to manage multiple accounts, calls, and deadlines simultaneously
• Comfort with computer systems and data entry
• JobNimbus experience preferred (not required)
• Previous experience in receptionist, billing, collections, accounts receivable, or customer service roles is a plus
• Ability to pass a background check

Why Work at R3?

• Full-time, in-office position
• Consistent weekday schedule — no nights or weekends
• Supportive leadership and hands-on training
• Clear expectations and structured processes
• Key role supporting both customer experience and company revenue
• Opportunity to grow within a rapidly expanding, family-owned company

All offers of employment are contingent upon passing a background check.

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